We have a 14 day time limit for returned goods from the delivered date. In order to be returned, items must have their original packaging, and all tags intact. All returns may be subject to a $14.99 restocking fee. Exchanges will not be subject to the restocking fee. Refunds will be returned to the original form of payment used, less any shipping fees. To initiate a return, or see if your items are eligible, please visit our returns portal here.
Once your return or exchange is approve, simply repackage the items being returned along with a copy of your return approval (it gives us your original order number for matching), and ship the package to:
So iLL Canada
16-4325 Harvester Rd
Burlington ON. L7L 5M4
After the item has been received and checked for quality it may take us up to 10 business days for processing.
No Returns or exchanges on masks and closeout items will be possible.
International Return Policy
Same return rules apply to all International customers. International customers will have to pay for return shipping to our warehouse. This policy applies to those customers in USA and Mexico as well.